Policies & Terms

At Turtle Island Supply we take your privacy seriously. T.I.S. ensures that any and all personal information and data given or submitted is not collected and shared with any third-parties, whatsoever.

Data Security

We use a secure web payment system and a secure e-mail system for all orders and/or correspondence with all of our customers and suppliers.

Data Breach Protocol

Should T.I.S. be informed of any such data breach, we will notify our customers promptly and notify the corresponding authorities.

At Turtle Island Supply, Quality and Customer Satisfaction is guaranteed. We back that guarantee with the T.I.S. Guarantee.

Our Guarantee

If you are not satisfied with your purchase, simply return it and we will gladly refund your purchase less a 20% re-stocking and processing fee.

Return Process

• Contact our customer service team within 30 days of purchase
• Product must be in original, unused condition
• Include original packaging and documentation
• Obtain Return Authorization (RA) number before shipping

Refund Timeline

Once we receive and inspect your return, we will process your refund within 5-10 business days to your original payment method.

Turtle Island Supply offers free shipping on all regular online orders exceeding $500.00. Flat rate shipping of $20.00 for all other orders will be charged. Please see terms and conditions below.

Shipping Coverage

• Turtle Island Supply only ships to Canada and its provinces and territories
• Free shipping on orders over $500.00 (regular items only)
• $20.00 flat rate for orders under $500.00
• Oversized or heavy items may incur additional shipping charges

Delivery Timeframes

• Orders are processed within 1-2 business days
• Standard delivery: 5-10 business days
• Remote locations may require additional time
• Expedited shipping available upon request (additional fees apply)

Damage & Loss

• Any loss or damage in a shipment is to be documented, photographed, and reported upon receiving said shipment
• Turtle Island Supply reserves the right to deal with shipping issues as it sees fit, be it a replacement or refund
• Claims must be submitted within 48 hours of delivery

Scope of Application

These terms and conditions apply to individual retail purchases made through our online store. Business, corporate, and government accounts operate under separate commercial agreements.

Product Information

• We strive to display accurate product information and images
• Colors may vary slightly due to monitor settings
• Specifications are subject to manufacturer changes
• Pricing is in Canadian Dollars (CAD) and includes applicable taxes

Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel orders
• Order confirmation will be sent via email
• Prices are subject to change without notice

Payment Terms

• Payment is required at time of order for retail purchases
• We accept major credit cards and secure online payment methods
• Commercial accounts may qualify for net payment terms
• All prices are in Canadian Dollars (CAD)

Limitation of Liability

Turtle Island Supply is not liable for indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product.

Manufacturer Warranties

All products sold by Turtle Island Supply carry the manufacturer's original warranty. Warranty terms vary by product and manufacturer.

Warranty Claims

• Keep your receipt and proof of purchase
• Contact us with warranty claims and we'll assist with the process
• Defective products may be repaired, replaced, or refunded
• Warranty does not cover misuse, abuse, or normal wear and tear

Extended Protection

Extended warranty and protection plans may be available for select products. Please inquire at time of purchase.